PATIENT COMPANION SATISFACTION AT AN ADVANCED HEARING HEALTH CARE SERVICE IN BELO HORIZONTE

Ano: 2013 | Volume: 17 | Número: Suplemento

Autores: Mariz VF, Santos DO, Souza MM.

Resumo Inglês:

PURPOSE: Evaluate the level of patient satisfaction with services provided by the Hearing Health Care Service-Izabela Hendrix (SASA-IH). CASE REPORT: Patient companions anonymously answered a non-validated objective questionnaire comprising 12 multiple-choice questions. The questionnaire was administered during the period from November2011 to March 2012. RESULTS: Ninety-five questionnaires were analyzed eventually. The results showed a high level of companion satisfaction with many aspects of patient care, including services provided by a multidisciplinary team, waiting time from the first appointment until receipt of the personal hearing amplification device, the way questions were explained, service quality,reception services, and patient adaptation to the device. There were, however, reports of dissatisfaction related to center infrastructure. CONCLUSION: Patient companions were generally satisfied with the center's reception services, the multidisciplinary team (physician, speech therapist, audiologist, and psychologist), waiting time for an appointment and for the hearing aid,as well as the quality of the care received, device quality, and the rate of adaptation. Patient companions were dissatisfied with the SASA-IH infrastructure.