OBJECTIVE: To describe the epidemiological profile of patients undergoing endoscopic and videolaryngoscopy at an otorhinolaryngology service in the city of Manaus between September 2012 and April 2013. METHODS: This retrospective, observational study involved the analysis of secondary data obtained from completed forms along with information obtained from tests conducted by a videolaryngoscopy ENT Service at a public hospital in the city of Manaus, Amazonas. RESULTS: We analyzed 266 videolaryngoscopies from 81 (30%) male patients and 185 (70%) female patients. The most frequently reported complaints were hoarseness in 197 patients (74%), hoarseness (67%) and sore throat (57.8%). Laryngoscopy enabled visualization of the glottis, and mobility was identified as normal in 89% of patients added or not to the incomplete closure in 14% of cases. The glottis was absent in 60% of cases; when present, the fusiform type was most frequently observed (18% prevalence). Injury of the glottal fold was absent in 194 patients (73%); when present, the most frequent alterations were minor structural changes (6.7%) and nodules (4.1%). A total of 191 (71.8%) patients had signs suggestive of posterior laryngitis, arytenoid mucosal edema being the most prevalent (64.78%). CONCLUSION: Patients undergoing videolaryngoscopy were mostly women complaining of hoarseness who had a glottis with normal mobility and no glottal gaps or vocal fold lesions. However, signs suggestive of posterior laryngitis were prevalent.