Quality management on organizations implies a number of benefits which encourage them to get competitive advantages through continuous improvement of their processes. Nevertheless, this administrative approach comes with a set of barriers and difficulties which hold back the fast successful outcomes regarding its practices. One of the quality management areas which has presented some difficulties on the Centro de Estudios e Investigaciones Ambientales (CEIAM) of the Universidad Industrial de Santander (UIS) is the document management system, mainly due to the high technical staff turnover, that is largely made up of chemistry students of the last semesters, who drop out of the center laboratories as they finish their undergraduate studies, making the entity to incorporate new students continuously to support the research and development work, obstructing this quality management area. As an alternative solution to the problems outlined, we proposed and developed a research, in which we intended to apply knowledge management strategies to decrease the document management difficulties of the CEIAM’s laboratory. This research led to the organizational memory implementation based on cloud storage for storage and recovery of documentary resources of the center’s quality management, as well as the inclusion of knowledge concerning to its use which it could serve as guide to the technical staff of the laboratory. This paper presents the research development, as well as its main results.
La gestión de la calidad en las organizaciones supone una serie de beneficios que las impulsa a obtener ventajas competitivas a través de la mejora continua de sus procesos. Sin embargo, este enfoque de gestión administrativo conlleva una serie de barreras y dificultades que obstaculizan la rápida consecución del éxito en sus prácticas. Una de las áreas de la gestión de la calidad que ha presentado dificultades en el Centro de Estudios e Investigaciones Ambientales (CEIAM) de la Universidad Industrial de Santander (UIS) es la gestión documental, principalmente debido a la alta rotación del personal técnico, el cual está compuesto en su mayorÃa por estudiantes de quÃmica de últimos semestres, que abandonan el laboratorio del centro una vez culminan sus estudios universitarios, lo que obliga a la entidad a incluir nuevos estudiantes continuamente para dar soporte a sus labores de investigación y extensión, entorpeciendo asà esta área de la gestión de la calidad.Como alternativa de solución a la problemática descrita se planteó y desarrolló una investigación en la cual se pretendÃa aplicar estrategias de gestión del conocimiento para disminuir las dificultades presentadas en la gestión documental del laboratorio del CEIAM.
